Privacy policy
PRIVACY POLICY
Last updated: May 2026
SZN ("we", "us", "our") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and share information about you when you visit sznpouches.com or purchase our products.
---
1. WHO WE ARE
SZN is incorporated in the United Arab Emirates. For the purposes of EU and UK data protection law, SZN acts as the data controller in respect of the personal data we process.
Contact: hello@sznpouches.com
---
2. WHAT DATA WE COLLECT
(a) Data you provide directly
- Name, email address, delivery address, phone number
- Payment information (processed by Shopify Payments — we do not store card data)
- Account credentials if you create a store account
- Communications you send us (email, support tickets)
(b) Data collected automatically
- IP address, browser type, device type, operating system
- Pages visited, time on site, referring URL
- Cookie identifiers and browsing behaviour (see our Cookie Policy)
(c) Data from third parties
- Analytics data from Google Analytics 4
- Advertising performance data from Meta and TikTok (when applicable)
---
3. LEGAL BASES FOR PROCESSING (GDPR)
- Contract performance: to process your order, manage your account, and deliver your products.
- Legitimate interests: to improve our website, prevent fraud, and send service communications.
- Consent: for marketing emails and non-essential cookies. You may withdraw consent at any time.
- Legal obligation: to comply with tax, customs, and consumer protection laws.
---
4. HOW WE USE YOUR DATA
- Process and fulfil orders, including shipping and returns
- Manage your subscription (if applicable)
- Send order confirmations and service-related communications
- Send marketing communications (with your consent)
- Improve and personalise our website
- Detect and prevent fraud
- Comply with legal obligations
---
5. SHARING YOUR DATA
We share your data only as necessary:
- Shopify Inc. (e-commerce platform, USA) — order and payment processing
- Shipping and logistics partners — to deliver your order
- Google LLC (Google Analytics 4, USA) — website analytics
- Meta Platforms Ireland Ltd — advertising measurement (when applicable)
- TikTok Technology Ltd — advertising measurement (when applicable)
- Email service providers — for transactional and marketing emails
- Law enforcement or regulatory authorities — when required by law
All third-party processors are bound by data processing agreements. Where data is transferred outside the European Economic Area (EEA) or UK, we rely on the EU Standard Contractual Clauses or equivalent safeguards.
---
6. INTERNATIONAL TRANSFERS
SZN is incorporated in the UAE. Your data may be processed by our service providers in the USA and other countries. We ensure appropriate safeguards are in place for all international transfers, including Standard Contractual Clauses approved by the European Commission.
---
7. RETENTION
We retain your personal data for as long as necessary to fulfil the purposes set out in this policy:
- Order data: 7 years (tax and accounting obligations)
- Account data: until you delete your account, plus 30 days
- Marketing consent records: until you withdraw consent, plus 3 years
- Analytics data: 26 months (GA4 default)
---
8. YOUR RIGHTS
If you are located in the EEA or UK, you have the following rights:
- Access: request a copy of your personal data
- Rectification: correct inaccurate data
- Erasure: request deletion of your data ("right to be forgotten")
- Restriction: limit how we process your data
- Portability: receive your data in a structured, machine-readable format
- Objection: object to processing based on legitimate interests or direct marketing
- Withdraw consent: at any time, where processing is based on consent
To exercise any of these rights, contact us at legal@sznpouches.com. We will respond within 30 days. You also have the right to lodge a complaint with your local data protection authority.
---
9. CHILDREN
Our products are intended for adults aged 18 and over. We do not knowingly collect personal data from anyone under 18. If you believe we have collected data from a minor, please contact us immediately.
---
10. SECURITY
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or destruction. All data is transmitted over encrypted HTTPS connections.
---
11. CHANGES TO THIS POLICY
We may update this policy from time to time. We will notify you of material changes by email or by posting a notice on our website. The "last updated" date at the top of this page indicates when the policy was last revised.
---
12. CONTACT
For any questions about this Privacy Policy or your personal data:
Email: hello@sznpouches.com
Website: sznpouches.com